The training seminars increased my knowledge about the hospitality industry and other cultures tremendously. AHA has revolutionized the hospitality industry by bringing trainees from different parts of the world together to understand each other and our industry.EDUCATION
SERVLEAD (Service Leadership in a Multi-cultural Workplace) is a comprehensive hospitality internship program designed to integrate professional development and cultural awareness skills with a structured, on-site internship.
Designed in cooperation with The American Hospitality Academy and the American Hotel and Lodging Association's Educational Institute (AH&LA) and industry leaders and university partners around the world, SERVLEAD is the 1st global internship certification designed specifically for the hospitality industry.
With the help of the SERVLEAD Manual & Workbook -- an informative and inspirational internship guide featuring subject-specific readings, writing exercises, and encouraging words to keep you learning and growing! -- SERVLEAD strives to develop future hospitality leaders dedicated to providing excellent guest services in a multi-cultural workplace.
After successful completion of the SERVLEAD internship, you will have the option of pursuing professional certification from the Educational Institute of the American Hotel & Lodging Association, the most highly recognized and most highly regarded mark of hospitality professionalism.
The EI certification will not only help you advance in your hospitality career, but will also serve as proof positive that you now possess both the leadership and cultural awareness skills required to succeed in today's global hospitality community The SERVLEAD program provides students with weekly professional development and cultural awareness classes that compliment your structured practical training at your host property.