Developing Personal Leadership
Leadership is the ability to influence others to act according to a particular plan at a particular time. Leaders act in certain ways that encourage other people to willingly follow them and their examples. This seminar presents character traits that have been practiced and shared by leaders throughout history. The qualities described are essential to developing yourself into a leader that people want to follow. Your character determines who you are. Who you are determines what you see, and what you see determines how you lead.

Embracing Change
We live in an endlessly changing global community. As our world continues to become smaller and smaller through globalization you can count on dramatic change both personally and professionally. The travel and tourism industry is one of the fastest growing industries in the world and will continue to expand and change rapidly. Successfully dealing with change means embracing change: choosing to grow and develop continuously throughout life.

Choosing Your Attitude
It is not your aptitude but your attitude that will determine your success during your career. A positive attitude is the essence of providing exceptional guest service which is why the most successful hospitality organizations hire for attitude and train for aptitude. Life produces extraordinary rewards for those who give in extraordinary ways. This course will show you how to soar to new heights with an "attitude of gratitude" that sees life challenges as opportunities.

Character
Good character does not just happen; it is developed each and every day by the choices we make in both our personal and professional lives. After completing this seminar you will appreciate the importance of developing positive character traits, be able to identify desirable traits and explain their benefit in the workplace. You should also be able to recognize personality and behavior flaws that cause difficulties on the job.

Teamwork Makes the Dream Work
Working together ordinary people can perform extraordinary feats. They can lift things a little higher, a little further towards excellence. This seminar helps you develop the skills and knowledge to improve your teamwork abilities. It will enable you to be both a more effective team member and team leader.

Understanding Culture
This seminar defines key terms, processes, and concepts to help you understand the general meaning of culture and how it works in our world. The central focus of this course is the relationship between "Culture in the Abstract" and "Culture in the Flesh". It's important to understand that the beliefs and behaviors of a particular culture are not arbitrary, but are part of that culture's rich history and heritage.

Breaking Down Stereotypes
This seminar focuses on the important keys to building a cross-cultural community, specifically the need for breaking down harmful stereotypes. Breaking down stereotypes requires that individuals, societies, and government institutions make a commitment to gaining new insights and perspectives through compassion, honesty, self-control, compromise and participation with the common good in mind.

Cultural Differences in the Workplace
This seminar explains the characteristics and challenges of a multicultural workplace, introduces you to issues that may occur as a result of workplace diversity and presents leadership strategies that you may implement to increase your ability to lead in a multicultural setting.

Celebrating Diversity
This seminar offers you the opportunity to learn how to celebrate cultural diversity with your peers, other employees or guests/clientele at your place property. It introduces you to workplace diversity, explains the characteristics and challenges of a multicultural workplace, and presents leadership strategies for you to practice and implement.

Spirit of Hospitality
Increasing competition within the hospitality industry has also increased the importance of the role guest service excellence plays in the success of any hospitality venue. This seminar will help you develop the kind of positive, caring guest service attitude that will enable you to shine! You will learn to recognize what constitutes and contributes to guest satisfaction and how exceeding these standards directly correlates to the success of your organization.

Appearance and Etiquette
Studies have shown that thirty seconds is all it takes for someone meeting you to form an entire list of impressions about your character and your abilities. In this seminar we will discuss the importance of appearance, grooming, hygiene and etiquette in the workplace. Once we learn to look through the eyes of the guest, we will begin to realize that our success depends not only in acting, but in looking the part as well.

Cooperation
Without cooperation, the hospitality industry could not survive, much less thrive. Your ability to cooperate with your coworkers will greatly impact your individual success, the success of your team, and the success of your organization. This seminar reviews these professional interactions and cooperation skills.

Communication
To effectively communicate, it is important to make certain that the people you are talking to clearly understand both your words and your actions. The most important principle in communication is to learn how to hear what isn't being said. This seminar will help you learn how to successfully "speak the same language" with a variety of people from a variety of places.

Attendance and Time Management
Time is always a scarce and precious resource for everyone. Those who manage their time wisely lead well-rounded lives, accomplish more personally, as well as professionally, and, at the same time, experience less stress and feel better about themselves. This seminar helps you develop strategies for delegating tasks, prioritizing, and planning to increase your efficiency.

Elements of Service
As a guest service provider it is crucial for you to embrace the principles and standards of excellence in order to be successful. Leading resorts share common values and philosophies which become their standards of service. In this seminar, AHA has identified the following standards practiced by industry leaders as the foundation of service excellence: image, ownership, guest engagement, mutual respect and genuineness, personalized service, fiscal and ethical responsibility and fun!

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