The "a ha!" Experience
Service Excellence--never have two words meant so much! Service Excellence means creating a positive, memorable experience for every customer. It means meeting and expectations and satisfying needs. It means looking for opportunities to WOW and delight your customer in unique and unexpected ways. When you deliver service excellence, everybody wins: Your customer, your company and you! This seminar will challenge you to go the extra mile to meet and exceed your customer's expectations. View Demo »
Catch the Spirit of Service
People will forget what you said, People will forget what you did, but people will NEVER forget how you made them FEEL. The feeling is the Spirit of your organization and the result of the service you provide. Catching the spirit requires extra personal effort, pride in your work and your department, a sense and standard of professionalism, cooperation with co-workers and management, positive work ethics, and a hunger to learn and improve every day. Remember...the customers is the reason for your organization's existence and the reason YOU have a job! View Demo »
Image You are the Company
Think about your current work environment, what image does it project to your customers? Customer service begins when you take the first step towards making a great first impression by taking pride in your appearance and in your organization's image. Remember--to the customer YOU are the Company! View Demo »
3 C's of Customer Magic: Connect, Contribute and Conclude! By owning and taking charge of your customer interactions, you can deliver "a ha!" with magic! It will take commitment, imagination, creativity and the involvement of the whole team. But with clarity of purpose, dedication, an open mind and consistent effort, then with one wave of your magic wand- you can make customer magic! View Demo »
Attitude, The "Difference" Maker!
What is all this fuss about attitude? Does it really make a difference? YES IT Does! In fact, attitude is the difference maker. Attitude isn't everything, there are other factors such as born talent, education and experience, but it is the one thing that can make a significant difference in your life. What separates the best from the rest? Have you ever thought about that? What separates the gold medalist from the silver medalist in the Olympics? What separates the successful employee from one who doesn't make it? It's attitude! What will you choose? View Demo »
Failure is not the falling down, but the staying down. In other words, if you stay down you quit- you fail! Things do not always go our way, you are going to have disappointments in your work and in your personal life. But the question that separates the best from the rest, is how you are going to deal with the negative? Are you going to fall down and stay down, or will you have a winning attitude, dust yourself off and fall up? View Demo »
Wear your "a ha" Onstage
Just imagine, in the middle of a Broadway play, the main character stopped in the middle of his lines to grab a quick bite to eat!! No matter how hungry he might have been, that would never happen on stage!! But, let me ask you, how many times have you viewed an employee doing something onstage, that should have been done off stage? I bet you have seen it many times. Now the real question is..... what kind of employee will YOU be on stage? The choice is yours to always make a great impression. View Demo »
The Choice is Yours!
Personal Choice = Character
Character is our personal motivation to do what is right, both inside and out! It enables us to see the wise course of action in every situation, and provides the inner courage to choose and then take that route. Good character doesn't just happen; it is developed, each and every day, by the choices we make in both our personal and professional lives. Give the world the best you have and the best will come back to you! View Demo »