MDC develops the basic skills which lie at the heart of human interaction, allowing managers to motivate the diverse workers with whom they're presented.
The course addresses:
- Personal Skills – Self awareness, self management and goal setting
- Interpersonal Skills – Effective and supportive communication; motivating others; conflict resolution
- Group Skills – Teamwork; team leadership; and building effective teams
- Specific Skills - Conducting meetings; training, coaching, counseling
- Customer Service Skills – Developing specific behaviors and strategies which lead to outstanding service
- Diversity Skills - Cultural understanding; breaking down stereotypes; respecting and celebrating cultural differences
Each session provides participants with the following:
- Topic and objectives – Setting the stage
- The survey – Diagnostic surveys offered at the start of each session which serve as a baseline for students, so they know where they're starting and can measure improvement
- The textbook – Mandatory readings, with suggestions for further reading
- Course supplements – Other material, prepared by AHA, designed to reinforce and deepen students' understanding
- Lecture presentations - Some sessions include PowerPoint-enhanced lectures created by AHA.
- Discussion forums – Perhaps the heart of the course, MDC students are required to interact with each other by posting and responding in each session's forum
- Assignments – Eight mandatory written assignments, the parameters of which are carefully outlined in the session guide
- The AHA Moment – A short, thought-provoking exercise which instills and reinforces that session's topic. An AHA signature!
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